Complaints are not a negative thing.
Use complaints to better serve your customers.
Use complaints to improve your teams.
We are QXume, THE consultancy that can train your company to take a leap forward and embrace the state-of-the-art QXume methodology.
This innovative concept allows your company to use all the available complaints to improve and increase the overall satisfaction of both internal and external clients.
By using our proprietary active listening algorithm (yesuhum™) and leveraging it with state of the art A.I., we can turn everybody’s whining and complaints into actionable intelligence.
By implementing our methodology your company will position itself a step ahead.
Turn whining into wining.
Take the leap, start complaining.
QXume
PS: QXume is a Lisbon based company, created by Henrique Cabrita, an engineer that loves non-sense as much as he loves basketball. He used to hear (and overhear) a lot of whining and complaining from a lot of people, and every so often tried to use the information from those complaints and act upon it to try and improve things. Normally no one would listen. So he started QXume. With a proven methodology, cool acronyms and a lot of buzzwords, people now listen.
PS2: The yesuhum™ algorithm is a work in progress. The next version is currently in development, and it will be named yesuhumofcourse (patent pending).